Refund Policy

Return/Refund/Exchange/Cancellation Language:
Communication will be conducted in US English.

Cancellation before delivery: You are allowed to cancel your order if it has not shipped yet. We send an email when we have purchased shipping, if you did not get an email with tracking information, you can still cancel your order. Email your cancellation using this form.

Refund after delivery: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Purchases made from November 1 to December 31 have until January 31 to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Include your packing slip with the return.

To start a return, you can contact us. Return shipping will be arranged, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question using the form below.

How to request a refund:
Use the Contact US form.

Returns are free - shipping is provided:
Please use the form below to request the return, and a mailing label will be sent to you.

To get Free Shipping, order before Dec 15 to receive it by Dec 25, 2021

More information on our Shipping Policy and Delivery Times.